SAAQ open for appointment only – Changes to appointment scheduling

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Allyson Beauregard

LITCHFIELD – Appointment scheduling for the SAAQ license bureau in Litchfield changed as of April 24 to simplify the process for residents. Those wanting to visit the point of service can now call 819-648-5689 and dial 0 to book an appointment for Wednesdays and Fridays until further notice.
“We were receiving a lot of phone calls asking about booking appointments because the 1-800 line was often busy and wait times were long. We realized this was very frustrating for people and are hoping to simplify the process on our end while following the directives and procedures from the SAAQ head office,” said Colleen Jones, MRC Pontiac Strategic Communications Advisor.
On-site services are still limited to: registering a vehicle (including all types of transfers between individuals); replacing a lost or stolen license plate; and re-acquiring a cancelled driver’s licence, a cancelled class of licence or a driver’s licence that expired less than three years ago.
Those without appointments are unable to access the SAAQ office; hygiene and physical distancing measures will be applied at all times to ensure the safety of customers and employees.
“The other services will return gradually. However, our online services remain
available to citizens, businesses and external stakeholders. For more information, please visit https://saaq.gouv.qc.ca/,” concluded Jones.