TransporAction reduces services

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CARL HAGER

CAMPBELL’S BAY – TransporAction Pontiac, an organization that provides collective and adapted transportation to the MRC Pontiac, continues to offer their services during the Covid-19 crisis. According to Director General Sylvie Bertrand, the health system has cancelled many appointments or physicians are
conducting phone call appointments, resulting in a decrease in the use of the transporation service.
Bertrand said the organization is currently running at about 5% of its capacity, bringing patients to hospitals and clinics for cancer and dialysis treatments
that continue despite the crisis. TransporAction provides rides for those needing groceries or other essential supplies, but because many volunteers and family members are stepping in to help and grocery stores and pharmacies are offering home delivery, these trips have also been reduced.
The organization has adopted special measures for the limited number of trips they do make: using buses rather than regular vehicles to help clients keep a
distance; drivers wear masks and have been trained how to properly
disinfect the buses. However, essential supply orders for things like masks and disinfecting wipes have been slow to arrive, said Bertrand, who also worries about
volunteer drivers resuming their services after the crisis is over given that many are over the age of 70.
TransporAction’s office has been closed since mid-March with three employees including the dispatcher rerouting calls to their home offices.